According to the Consumer Protection Act, consumers making purchase are entitled to 7-day warranty period from the day of receiving the merchandise. Warranty period does not refer to trial period.
To return the merchandise, the merchandise, accessories and gifts must be returned in whole and new condition without the external package and product seal remain unopened. Returns and refund could not be granted if any article is missing or has been used.5
After-Sales Service Please refer to the following instruction for return/refund services.
Fabrics that have been modified or washed, or damaged by improper use or washing will not be returned or refunded.
Buyer should check the merchandise upon receipt and notify the seller via email in 2 days. No return or refund will processed for overtime notice. 退貨 / Return
Limited to one return only. Please notify in mail in 2 days for sending. Sufficient postage for return and complete product set required.
Exchange for merchandise in equivalent value only. Some merchandise out of stock may not be supplied. Please pay for difference. 換貨 / Exchange
Exchange cannot be granted for damage as a result of improper use. In such case, no exchange will be accepted.
Please check the merchandize upon receipt and notify in mail in 2 day. No exchange will be accepted overtime.